Terms and Conditions
Last updated: 5 September 2026
About these terms
These Terms and Conditions explain the rules for using the Virelo Home website and purchasing products from us. By accessing our website or placing an order, you agree to these terms. If you do not agree with them, please do not use the website or place an order.
Products and product information
We aim to describe and display our products as accurately as possible. Colours and appearance may vary depending on your screen and device. Product descriptions, availability, pricing, and quantities may change without notice.
Orders and acceptance
When you place an order, you are making an offer to purchase the products in your order. An order is accepted when we confirm it and receive payment. We may decline or cancel an order where a product is unavailable, a pricing or listing error has occurred, payment cannot be processed, or we reasonably suspect fraud or unauthorised activity.
If we cancel or change an order, we will contact you using the details provided at checkout and refund any payment taken for the cancelled items.
Prices and payment
Prices are shown in the currency displayed at checkout. The price charged is the price shown when you place your order, unless there is an obvious error. You are responsible for providing accurate billing, payment, and delivery information and for using a payment method that you are authorised to use.
Shipping and delivery
We currently ship to the United States, United Kingdom, Australia, and Canada. Shipping is free on all products. Orders are usually processed and dispatched within 1 to 3 business days, and delivery usually takes 7 to 14 business days after dispatch.
Delivery estimates are not guaranteed and may be affected by carriers, customs processing, public holidays, or events outside our control. For more information, see our Shipping Policy.
Returns and refunds
Returns are handled under our Return and Refund Policy. Nothing in these Terms and Conditions limits your statutory consumer rights.
Intellectual property
Unless otherwise stated, the content on this website, including text, branding, logos, images, graphics, product descriptions, and page design, belongs to Virelo Home or its licensors. You may use the website for personal, non-commercial purposes only. You must not copy, reproduce, modify, distribute, or commercially exploit our content without written permission.
Acceptable use
You must use this website lawfully and must not interfere with its operation, attempt unauthorised access, transmit malicious code, use automated tools to scrape or copy content, or submit information that is false, unlawful, abusive, or infringes another person’s rights.
Third-party services and links
Our website may use third-party services or link to third-party websites. We are not responsible for the content, availability, or practices of third parties. Any use of third-party services is subject to the relevant third party’s terms and policies.
Privacy
Our collection and use of personal information is explained in our Privacy Policy.
Liability and your legal rights
We do not exclude or limit liability where doing so would be unlawful. Nothing in these Terms and Conditions affects rights or protections that cannot legally be excluded or limited. Subject to those rights, we are not responsible for losses that could not reasonably have been expected when you placed your order or for events outside our reasonable control.
Changes to these terms
We may update these Terms and Conditions from time to time. The version displayed on this page will apply to your use of the website and orders placed after it is published. We will update the date at the top when changes are made.
About Virelo Home
Trade name: Virelo Home
Address: Flat 4, 40 Crawford Street, London, W1H 1JL, United Kingdom
If you have questions about these Terms and Conditions, contact Virelo Home at support.virelohome@gmail.com or +44 7738 846600.