Return Policy

Our 30-day returns policy

We hope you love your Virelo Home purchase. If you change your mind, you can request a return within 30 days of delivery.

Return conditions

To be eligible for a return, items must be unused, in their original condition and packaging, and suitable for resale. Please include your order number when contacting us.

How to request a return

Contact us through our Contact page with your order number and the item you would like to return. We will review your request and provide return instructions.

Please wait for our instructions before sending an item back.

Return postage

You are responsible for the cost of returning an item if you have changed your mind. If an item arrives faulty or damaged, contact us as soon as possible and we will help resolve the issue.

Refunds

Once your return has been received and inspected, approved refunds will be issued to your original payment method. Your bank or card provider may take additional time to show the refund in your account.

Faulty or damaged items

If your item is faulty or arrives damaged, please contact us with your order number and details of the problem. Photographs may help us assess the issue quickly. We will work with you on an appropriate solution.

Your legal rights

This policy does not affect your statutory rights under applicable consumer law.

Contact us

To start a return, use the Contact page and include your order number, the item you want to return, and the reason for the return.